Comments

Please use this page to write comments or make suggestions about Library services, resources, and facilities.

Suitable comments will be posted along with Library responses.

Comments from 2017 See previous years

1 A lot of the Windows computers on the first floor need Adobe Flash to be updated. Also, the volume icon on the bottom tool bar does not work
Comment from Anonymous on May 19 2017


dgoolabsingh@med.miami.eduThanks for your feedback. I asked our desktop support technician to look into the two issues you identified. The technician checked several computers on both the 1st and 2nd floors and the volume on all PCs worked properly. He suggested in the future to include the PC number (listed on the top of PC) when reporting a problem. Although not required, it would also be helpful to include contact information in the event we need further information to resolve issues.

With respect to Adobe flash updates. All PCs in the library are scheduled to be updated within the next couple of weeks. Per the help desk technician,  “Adobe releases several updates to Flash throughout the year sometimes several times within one month. We typically update Flash when we reinstall the computers with a new image unless, there is a major security issue or the older version breaks some functionality that is needed. The computers in the library are scheduled to be updated with a new image in the coming weeks. I will continue to monitor the situation to see if any immediate action needs to be taken.

Regards,
David
 

Answered by David Goolabsingh, Associate Director

2 Who it it may concern: I want the Manager of this Library to know that Mr. Rene and MR. ED are excellent workers and helpers with the students and Jackson staff that comes to this library. Anytime we come to this library these two gentlemen are always there ready to help and to assist the public. Great workers!
Comment from Anonymous on Apr 13 2017


gpaulaitis@med.miami.eduThank you for your kind message.  Too often people are eager to complain but not applaud.  I have forwarded your comments to Rene, Ed, and the executive director of the Library. 

Sincerely yours,

Geddy
Director of Library Services
 

Answered by Gediminas (Geddy) Paulaitis, Associate Director

3 EZproxy Server Error Please tell your server administrator to check messages.txt for a MaxVirtualHosts error
Comment from pxp355@miami.edu on Apr 13 2017


kloper@med.miami.eduThank you for your message.  The issue should now be resolved.
Sincerely yours,

Kim

Answered by Kimberly Loper, Deputy Director

4 Studying in Calder is such a pleasant experience! Always well kept. Rene and David are phenomenal staff members. I once had an issue with a computer monitor on the second floor that was blurry. I tried everything to fix it, but nothing seemed to work. I brought up the issue to Rene and David's attention, and within the hour the monitor was switched for a new one!!! Such a warm and helpful environment that i greatly appreciate!!
Comment from emaranda@med.miami.edu on Mar 29 2017


kloper@med.miami.eduThank you for your message.  We appreciate all of our staff members and believe they always strive to do their best.  It is nice to hear that others feel the same!  I have forwarded your comments to both Rene and David's supervisors.

Sincerely yours,
Kim

Answered by Kimberly Loper, Deputy Director

5 I need to be able to access journals from my iPad. This requires VPN on iPad but the last time I looked at this it was not supported by Med IT.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


dgoolabsingh@med.miami.eduIt is possible to access the Library’s e-resources via the VPN on your iPad. Instructions on installing the VPN client on your iPad. 

Answered by David Goolabsingh, Associate Director

6 More outlets/ways to plug in a laptop charging cable in the 3rd floor study room!!! Please!!! Especially from the tables that located far from wall outlets, the cable splitters don't reach them.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


kloper@med.miami.eduThank you for your suggestion.  The Library working with Facilities hired an outside company to install 7 new 4 plug floor flushed outlets.  Three outlets were installed in the 3rd floor History of Medicine Room, 1 in the 3rd floor open study space, and 3 more on the first floor in the open study space.  We are excited to report that these new outlets increase our plug capacity by 28.   

Answered by Kimberly Loper, Deputy Director

7 Would be nice to have a TV room?
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


kloper@med.miami.eduThank you so much for your suggestion.  Two years ago, the Library refurbished room 1021A on the 1st floor toward the back of the Library.  In addition to new cushioned chairs with swivel table tops, foot rest, and cafe tables, a television was installed for patron use.
 

Answered by Kimberly Loper, Deputy Director

8 Making it easier to access library materials using just my canelink/email, instead of a separate library account.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


dgoolabsingh@med.miami.eduCalder Library recently implemented a new access method which allows patrons to use their CaneID. There is no longer a need for a separate library account to access Calder’s e-resources remotely.

Answered by David Goolabsingh, Associate Director

9 BIOMEDICAL COMMUNICATION: I believe that additional personnel could be hired to help out in speeding up the production of audiovisual materials. I also believe that this equipment might be upgraded and newer, smarter technology added.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


gpaulaitis@med.miami.eduSince Biomedical Communications operates on a cost-recovery basis (income supports all departmental cost including personnel salaries) hiring additional personnel is highly problematic.  However, most of Biomed Communications’ equipment is professional grade and has been updated in the last year. 

Answered by Gediminas (Geddy) Paulaitis, Associate Director

10 Fixing the audio ports on the Macs.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


dgoolabsingh@med.miami.eduCalder recently replaced 13 Macs, including all machines that had audio problems.

Answered by David Goolabsingh, Associate Director