Comments

Please use this page to write comments or make suggestions about Library services, resources, and facilities.

Suitable comments will be posted along with Library responses.

Comments from Previous Years See this year

1 Faster computers
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


dgoolabsingh@med.miami.eduThe Library recently upgraded all older PCs/Macs. All Library computers are in compliance with the University’s guidelines which call for the replacement of all PCs once they have exceeded their useful life.  The useful life for desktops or laptops, as defined by the UMIT and industry standards, is four years.

Answered by David Goolabsingh, Associate Director

2 It would be amazing to have the capability to use UpToDate on a mobile device through my Miller School of Medicine institutional access, though the cost of this service may place it out of range.
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


cbou@med.miami.eduUpToDate Anywhere provides immediate access to UpToDate whenever and wherever you need it.  Register today.  It is easy and free.  Establish an account for access to UpToDate Mobile Apps.  Find answers on the go.  Download the UpToDate App for your device at:  www.uptodate.com/mobile.  Register when you are on site connected to the UM’s network at http://www.uptodate.com.  Click Login/Register and fill out a registration form.  Login each time you use UpToDate to access your account and earn CME credits and ensure uninterrupted mobile access.  For additional information, contact a Reference Librarian at 305-243-6648 or reference@med.miami.edu.

Answered by Carmen Bou-Crick, Head, Reference and Education

3 The printing system is TERRIBLE. takes forever to print, interface should have a keyboard attached to it. doesn't make sense that i have to put my password in twice to send it from my computer and at the printer again.
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


gpaulaitis@med.miami.eduThe UPrint system is a University-wide, well tested, and supported state of the art printing system that works very well for the majority of users.  Library staff is always on standby to assist any patron who is having difficulties printing. 

Answered by Gediminas (Geddy) Paulaitis, Associate Director

4 When I request copies from previous books, the copies are blurry and blurry black and white. I good quality printer for the library or copy service to use would be great since I do archive work also
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


dgoolabsingh@med.miami.eduLibrary staff makes every effort to ensure copies are legible. Material is first scanned and then emailed or printed. Unfortunately, some documents do not scan well for a variety of reasons (age of paper, color of paper, font type, etc.). Also, in some instances when we request materials from other libraries the scanned copies are blurry in such instances we work with originating libraries to ensure we are receiving the best possible copy available. When materials requested from other libraries are of poor quality, Calder works with that library to enhance the quality, if the document type permits.  

Answered by David Goolabsingh, Associate Director

5 Are there any online video database (e.g. for medical procedures)?
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


cbou@med.miami.eduThe library subscribes to several databases that provides clinical decision support and contain full-text books, articles, and video tutorials for medical procedures.  Below is a list of resources which contain video tutorials:
i.  Bates Visual Guide to Physical Examination
ii.  Access Medicine-Multimedia videos
iii.  ClinicalKey-Multimedia-Media Type-Videos
iv.  ClincalKey Procedures Consult

Answered by Carmen Bou-Crick, Head, Reference and Education

6 High quality research consultations would be really neat. Someone at the library students could go to discuss non-basic science research project ideas/project design. Even better - a statistician would be amazing.
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


cbou@med.miami.eduOur Research Liaison Librarian, Zsuzsanna Nemeth, will be happy to meet with you to discuss your research project and develop an effective search strategy in appropriate databases.  Although the Library does not have a statistician, we can direct you to other departments on campus that might be able to assist you.  You may contact Mrs. Nemeth at 305-243-9505 or at znemeth@med.miami.edu.

Answered by Carmen Bou-Crick, Head, Reference and Education

7 Please offer more training courses
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


kloper@med.miami.eduThank you for your suggestion.  Until recently, Librarians regularly scheduled all classes Calder offers at least once per month.  More often than not, individuals registered, a classroom was reserved, but no one came to the class.  To make the best use of Librarian’s time, and to offer more varied training times, Librarians now offer all classes on demand at Training at Calder Library.  Classes are offered for either individuals or groups.  A detailed description of all classes currently offered can be found on the class registration page and classes include:
General Information
     Information-Seeking Tips @ Calder Library
Database Training
                EMBASE
                PubMed 1 – the Basics
                PubMed 2- Advanced
                Scopus
Citation Management Programs
                EndNote
                Mendeley
                RefWorks
In addition to the above listed classes, Librarians are also available for one-on-one professional consultations, literature searches, systematic review and meta-analysis assistance.  Special training classes may also be requested but appropriate time must be allowed for preparation.

Answered by Kimberly Loper, Deputy Director

8 More printers (only 2 is a small amount)
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


gpaulaitis@med.miami.eduThe Library now has two color printers on the first floor and one b/w printer on the second floor.  Although printers are rarely used to full capacity, there are peak use times when students may have to wait a few minutes to print.  

Answered by Gediminas (Geddy) Paulaitis, Associate Director

9 I think it should just be quieter. There's too many med students gossiping about on most days.
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


gpaulaitis@med.miami.eduThe third floor of the Library is dedicated as the quiet floor.  There is a sign by the elevators asking patrons to remain quiet and refrain from using cell phones in the area.  Patrons also have an option to use one of our six study rooms.  Access Services also stocks earplugs for patrons who prefer to remain on more active floors. 

Answered by Gediminas (Geddy) Paulaitis, Associate Director

10 Ability to access research data bases such as PubMed, Cinahl etc.
Comment from Anonymous via 2016 Patron Survey on Dec 22 2016


cbou@med.miami.eduResearch databases are listed on Calder Library’s website at http://calder.med.miami.edu under the “Databases” tab.  The most popular databases are listed on the drop-down menu and “All Databases” are listed on the top of the list.  It will be helpful to create a free individual account on each of the databases so you can access resources remotely.  You need to create the accounts when on campus or linked to the UM server using your CaneID and password.  Contact a Reference Librarian at 305-243-6648 for additional information and assistance.

Answered by Carmen Bou-Crick, Head, Reference and Education

11 I think the bathrooms should also be cleaned an additional time during the middle of the day. Although they are cleaned at night, by the mid-afternoon the bathrooms are destroyed.
Comment from Anonymous via 2016 Patron Survey on Dec 22 2016


kloper@med.miami.eduYou are absolutely correct.  Calder Library attendance is at an all-time high and those increased numbers put a burden on our restroom facilities.  Due to this and to suggestions just like yours, Calder worked with GCA Service Group (UM’s current cleaning contractor) to schedule daily mid-day cleanings, which began in September 2016.  

Answered by Kimberly Loper, Deputy Director

12 The only aspect I can think of is having a resource like BioMed Communications on the Coral Gables campus
Comment from Anonymous via 2016 Patron Survey on Dec 22 2016


gpaulaitis@med.miami.eduThere is a Digital Media Lab at Richter that provides poster printing, digitization and equipment rentals. http://library.miami.edu/medialab/printing/

Answered by Gediminas (Geddy) Paulaitis, Associate Director

13 It would be great to have an institution portal link from the Calder website that takes the student/professor to Pubmed. Then upon successful Pubmed search for an article, a single click "UM access" button to download the PDF of the article (assuming UM access for that Journal). Currently the Pubmed search is inside the UM website, does not seem as robust. I offer this idea coming from Yale where they have a Yale Links portal through the Pubmed website.
Comment from Anonymous via 2016 Patron Survey on Dec 22 2016


kloper@med.miami.eduThank you for your suggestion.  As it happens, in addition to Calder’s PubMed search box, the Website does have an institutional portal link.  UM’s institutional PubMed link can be accessed from the Calder Website Homepage’s left side menu bar under the Databases drop-down menu. Once you select a retrieved item to which UM subscribes, the PubMed result displays a full text link. 

Answered by Kimberly Loper, Deputy Director

14 IT services for MAC on the med campus - because right now it's only on the undergrad campus.
Comment from Anonymous via 2016 Patron Survey on Dec 22 2016


kloper@med.miami.eduThank you very much for taking the time to write.  In June 2016, the Medical Campus Academic Technologies unit of UMIT relocated to room 1018A in the Calder Library.  The Student Technology Help Desk’s normal operating hours are Monday - Friday from 9:00 a.m. to 5:00 p.m.  The Technician is available to assist students who use both MACs and PCs with:
                Connecting various devices (laptops, tablets, phones)
                Downloading and installing University-licensed software
                Scanning devices for viruses and attempting to remediate issues
                Accessing University-licensed cloud file storage services
                Troubleshooting issues with email 

Answered by Kimberly Loper, Deputy Director

15 I would like to know more about any online or live trainings related to improving our efficiency in research. For instance, I know that I could benefit from learning how to use endnote. I would save time if I could tailor this software tool to my needs. Any assistance or guidance with the latter would be greatly appreciated. Thanks.
Comment from Anonymous via 2016 Patron Survey on Dec 22 2016


cbou@med.miami.eduPatrons can find a plethora of online tutorials on http://www.Lynda.com on Calder’s website under “Tutorials and Videos” located at: http://calder.med.miami.edu.  Additional tutorials on specific databases and citation managers (including EndNote) can be found on the Online Tutorials Guide, located at: http://spmed.library.miami.edu/subjects/guide.php?subject=onlinetutorials.  If you want a one-on-one consultation with an expert, please contact Kelsa Bartley at 305-243-5530 or at k.bartley@med.miami.edu to set up an appointment to discuss specific needs of your research projects.   

Answered by Carmen Bou-Crick, Head, Reference and Education

16 Access to the full capabilities of cerner such as viewing radiographs and other imaging
Comment from Anonymous via 2016 Patron Survey on Dec 21 2016


dgoolabsingh@med.miami.eduIt is possible to access Cerner’s full capabilities by navigating to http://jacks.med.miami.edu .

Answered by David Goolabsingh, Associate Director

17 Easier proxy services / resources to work from outside the campus.
Comment from Anonymous via 2016 Patron Survey on Dec 21 2016


dgoolabsingh@med.miami.eduCalder recently streamlined its access method by migrating to a new University wide proxy server, which is more reliable. All UM personnel can now access the proxy server using a CaneID and Duo authentication.

Answered by David Goolabsingh, Associate Director

18 If I have a question, how do I contact the library via email?
Comment from Anonymous via 2016 Patron Survey on Dec 21 2016


kloper@med.miami.eduThank you very much for taking the time to write.  Calder’s Website Homepage has an Ask A Librarian tab on the main menu.  From there you can select the E-mail a Librarian link.  This link automatically opens a new Outlook message to our reference department: reference@med.miami.edu .  Reference Librarians monitor incoming messages and will forward all correspondence to the appropriate department.  The Library’s Website Homepage also has Our Staff List.  The Staff List page has the email address for every department and employee of the Library.
 

Answered by Kimberly Loper, Deputy Director

19 I wish the library would add more electronic journals.
Comment from Anonymous via 2016 Patron Survey on Dec 21 2016


jvanschaik@med.miami.eduThank you very much for your comment.  The Library currently provides full-text access to more than 8,000 electronic journals.  In a perfect world, the Library could offer its patrons every title available. Because of the high cost of Science, Technology and Medicine (STM) journals, this is not feasible.  If there is a particular title you would like Library Administration to evaluate for purchase, please submit a Purchase/Subscription Request Form and it will be reviewed for consideration.  (In 2016 Medical students requested a subscription to the journal, BMJ Case Reports.  Library Admin was able to plan for the cost of that subscription in its next fiscal year budget.  Full-text access to this title begins in January 2017.)
 
  Also, Calder delivers free Interlibrary Loan (ILL) Documents to all UM faculty, staff, and students.  If you find an article that you would like but cannot access from UM, please fill out an ILL form and our ILL team will request the article from a library that has a subscription to the journal.  Most often, requests for ILL articles arrive as a PDF attachment in your UM email within 24 hours; many arrive sooner than that.

Answered by JoAnn Van Schaik, Executive Director

20 Should be able to get books from Gables here
Comment from Anonymous via 2016 Patron Survey on Dec 20 2016


dgoolabsingh@med.miami.eduIt is possible to order and receive materials from the Gables campus through Calder’s Interlibrary Loan (ILL) department. You can order materials online from the Forms dropdown on Calder’s Website ILL/Journal Photocopy Request Form or contact ILL directly: 305-243-6749; (calderill@miami.edu )

Answered by David Goolabsingh, Associate Director

21 If you could use your cane card to access print jobs
Comment from Anonymous via 2016 Patron Survey on Dec 19 2016


gpaulaitis@med.miami.eduAll three public printers in the Library are UPrint machines that accept Cane Cards (UM IDs.)  In addition, users without Cane Cards may purchase guest cards and add as many credits as they want online.  

Answered by Gediminas (Geddy) Paulaitis, Associate Director

22 Please have someone to assist with searches available via email.
Comment from Anonymous via 2016 Patron Survey on Dec 08 2016


cbou@med.miami.eduThere is an online form that patrons can use to request a Bibliographic Search (free of charge for all UM/JMH employees).  The form is on the Calder Library website at:  http://calder.med.miami.edu/forms/bib-search.html .  Non-UM users can also request a literature search at a low cost.  Contact a Reference Librarian by phone at 305-243-6648 or by email at reference@med.miami.edu

Answered by Carmen Bou-Crick, Head, Reference and Education

23 The staff of Calder Library are very nice.
Comment from Anonymous on Dec 03 2016


kloper@med.miami.eduThank you very much for taking the time to write.  It is always nice to hear good things and The Calder staff is very caring and dedicated to delivering excellent service. 

Answered by Kimberly Loper, Deputy Director

24 Please turn the air conditioning down. The library is freezing.
Comment from Anonymous on Nov 21 2016


kloper@med.miami.eduThank you for your comment.  It is very challenging to maintain an even temperature throughout the building given the wide variation in ceiling heights, different types of user space, and the necessity to regulate temperatures for several computer classrooms and Calder’s stack collections.  In order to maintain an optimal environment for the computers and reduce instances of mold, these two areas require us to maintain a building temperature that could be too cold in some areas. 

If you could let us know specifically where it is freezing, we will work with Facilities to see if we can resolve the issue and at least increase the temperature to a relatively comfortable level. 

Answered by Kimberly Loper, Deputy Director

25 Thank you for posting the links for new residents on the homepage. The slides are a great refresher, too!
Comment from staldone@med.miami.edu on Aug 09 2016


kloper@med.miami.eduCalder Librarians work hard to "get the word out" about the Library's valuable resources.  Thanks for your postive feedback!
 

Answered by Kimberly Loper, Deputy Director