Comments

Please use this page to write comments or make suggestions about Library services, resources, and facilities.

Suitable comments will be posted along with Library responses.

Comments from Previous Years See this year

1 Dear Calder Library, Hello, my name is Darius Chyou and I am the Class President for the first year medical student class. There has been significant interest in my class about the potential to purchase treadmill desks at Calder. Other medical school libraries, such as at UNC and UCF, do have treadmill desks and have gotten positive results. I know there are pros and cons to the desks, which I would be more than happy to discuss with you in person! I was just wondering if this could be a possibility, and if so, if we could meet in person to discuss it. Thank you very much! Sincerely, Darius Chyou
Comment from dxc950@med.miami.edu on Dec 13 2017


jvanschaik@med.miami.eduHi Darius,
 Thanks for posting your comment requesting treadmill desks at Calder.  I was at a meeting at the UCF medical library a few weeks ago and saw the treadmill desks there.  I learned from the UCF medical library director that the treadmill desks were purchased for the library by the UCF Facilities Department and were not paid for from the Library’s budget.  I will explore pricing for treadmill desks, but the Library must be sure that the limited funds for the renovation and replacement furniture serve to provide a comfortable study environment for the maximum number of students, who have been using the Calder Library in record numbers during the past few years. 
 

Answered by JoAnn Van Schaik, Executive Director

2 When will the second floor renovation be done?
Comment from Anonymous on Dec 03 2017


kloper@med.miami.eduHello,

Thank you for your question.  The 1st phase (flooring) of the remodel project is partly done.   Unfortunately the schedule was pushed back a few weeks because of hurricane Irma.  Deselection of books and removal of shelving is complete.  The bid/quote process for flooring installation was completed on November 30th.   A P/O for flooring was submitted on December 1st.  Once the carpet tile is removed, the floor will need to be sanded to remove old glue and then the floor will be leveled.  Because the 2nd floor is open to the 1st floor, Administration is currently working with Facilities to obtain quotes for dust containment and we hope to have all quotes and to complete the flooring phase by the end of December 2017. 
 
The 2nd phase (classroom buildout) has several more stages.  The tentative project schedule for phase 2 is:
Documents/Engineering          start   12/04/2018
Bidding                                    start    1/15/2018
Permits                                    start    2/05/2018
Construction                            start    3/19/2018
Completion                              end     6/18/2018
 
We realize construction can be difficult and disruptive.  Thank you for your patience while we make these much-needed improvements to your library. 
 

Answered by Kimberly Loper, Deputy Director

3 The 3D printing service is amazing - it's very quick and the results have been quite good. I'll send some pictures of the final product!
Comment from Anonymous on Nov 19 2017


gpaulaitis@med.miami.eduThank you for the note.  Library Services staff are fully committed to providing quality service and assisting with your creative 3D projects.

 

Answered by Gediminas (Geddy) Paulaitis, Vice Chair, Biomedical Communications

4 you got rid of Quoza. it was a very useful program. why
Comment from jvance@med.miami.edu on Oct 24 2017


jvanschaik@med.miami.eduHi Dr. Vance,

Regrettably, Calder Library has been unable to retain the QUOSA database subscription because of increasing cost and a low number of users.  With no increase to the Library’s resource budget last year (inflationary increases for Calder’s e-resources is approximately $100,000 annually) and an 8% decrease in the Library’s overall FY2018 budget, other cancellations should be expected. 
 
We understand that QUOSA is a unique product so Elsevier was contacted about personal subscriptions. Elsevier responded that it no longer supports individual QUOSA accounts.  Although I know that Mendeley is not the same as QUOSA, Richter Library has  a full subscription for all UM students, faculty, and employees to Mendeley. (See Elsevier’s instructions for migrating from QUOSA to Mendeley below.) 
 
Please let us know if you have additional questions.  We understand that the loss of any resource is disappointing and more than an inconvenience.

Elsevier instructions for migrating from QUOSA to Mendeley:
For individual reference and literature management tasks, we are encouraging individual QUOSA subscribers to migrate to Mendeley ( https://www.mendeley.com/features/). To migrate references from QUOSA to Mendeley, you can export as an EndNote (.ris) file and then follow these instructions to import them to Mendeley.
 
In QIM
 
1. Go to Settings > Citation Manager > Select Citation Manager > EndNote
(you should see a checkmark appear before Endnote) You can repeat the steps above to verify
 
2. Go to Settings > Citation Manager > Select Save Citations to a File
(you should see a checkmark appear before Save Citations to a file) You can repeat the steps above to verify
 
Then, you can select records in the results pane, click File > Export > To EndNote, RefMan, etc
Give is a file name and select a location
 
For future reference
I found this information of how to get batches of citations from PubMed into Mendeley
http://guides.library.harvard.edu/c.php?g=310338&p=2071759
 
https://www.mendeley.com/import/
 

Answered by JoAnn Van Schaik, Executive Director

5 The mac computer on the first floor closest to the column has been broken for over a week now. It will not let you log in.
Comment from Anonymous on Oct 20 2017


kloper@med.miami.eduThank you for letting us know!  We will have a tech look at it immediately.

 

Answered by Kimberly Loper, Deputy Director

6 Do you have access to the Current Protocols in Immunology? We currently get hard copies but instead wanted to know if Faculty and staff would be able to go online.
Comment from sarguelles@med.miami.edu on Oct 06 2017


jvanschaik@med.miami.edu 
Hi Silvia,
 
Calder Library has not had the funds to transition to online subscriptions to Wiley’s Protocols titles.  We hope to do that in the future.  As with the rest of the medical campus, the Library has undergone an 8% budget cut for the current fiscal year so it will be awhile before this can happen.  For quick electronic versions of the articles, you may request free individual articles through Calder’s Interlibrary Loan Office and receive emailed PDFs of the article, usually within a few yours.  The ILL form link is below:
 
http://calder.med.miami.edu/forms/journal_photocopy_request_patron.html
 
Sincerely yours, 
JoAnn

Answered by JoAnn Van Schaik, Executive Director

7 just wondering if we as nurse anesthesia program students at UM have full access to uptodate, it keeps asking for login and doesn't have Um in their list of institutions? please advice
Comment from jxt712@miami.edu on Aug 23 2017


kloper@med.miami.eduHello and thank you for your message!  All UM faculty, staff, and students should have access to UpToDate regardless of campus.  If you are on campus, you shouldn't need to log-in.  However, in order to accss UpToDate off campus or on a mobile device, you will need to create an acccount (regsiter) while on campus and sign on before using.  The registration page can be found at this link UpToDate Registion.  Please don't hesitatate to contact me if you need further assistance.

Sincerely yours,

Kim
 

Answered by Kimberly Loper, Deputy Director

8 Please either install the UWorld Launch client or allow the Macs in the Papper Study Lounge on the 3rd Floor (3017A) and in the Mac Lab (2011) on the 2nd floor to run the UWorld Launch client. Right now, you cannot run the client on Macs because the current security settings on these computers do not recognize the publisher of this launch client. This is one of the main study resources used by Medical students and it would be appreciated if it could be run on all the computers in the library, not just on the PC's.
Comment from ram94@med.miami.edu on Jul 05 2017


kloper@med.miami.eduGood morning,

Thank you for your message and for letting the Library know that this resource is needed.  Our Electronic Services Librarian is now working with the Academic Services Department to have UWorld installed on the MACs.  Academic Serives manages all of the updates and resources on Library patron computers.  They will first need to create a new desktop image before activating the resources.  Hopefully this new image will be deployed within the next two weeks.

Sincerely yours,

Kim
 

Answered by Kimberly Loper, Deputy Director

9 Calder Library's ability to provide articles and books via interlibrary loan is FAST and FANTASTIC! Interlibrary Loan has greatly facilitated my research program here at Miller.
Comment from sroper@med.miami.edu on Jul 05 2017


dgoolabsingh@med.miami.eduHi Dr. Roper,
 
Thank you for your kind words, it is very much appreciated. We do strive to meet the needs of our patrons in a courteous and timely manner.
 
David
 

Answered by David Goolabsingh, Associate Director

10 Hi, I noticed that the link for Case Files for Pediatrics did not provide access to the text. It directs you to "Access Medicine" but then says "your institution does not subscribe". May a subscription please be purchased to provide access? Thank you.
Comment from karpmr@gmail.com on Jul 04 2017


kloper@med.miami.eduHello,

Thank you for your message and for brining this to our attention.  We do have a subscription to Case Files Pediatrics.  However, Access Medicine's site was having issues on July 4th and 5th.  Our Access Medicine representatives were able to restore access yesterday (July 5th) at around 5pm.  I checked this morning and the Case Files were working.  Please let me know if you have any further issues.

Answered by Kimberly Loper, Deputy Director

11 Mr. Vinson has been very helpful and courteous- the last time, he assisted me especially when it was pouring rain and gave me a makeshift bag to keep myself and my things dry.
Comment from vinay.pai@jhsmiami.org on Jun 08 2017


kloper@med.miami.eduThank you for your comments!  I will let Mr. Vinson and his superviors know!

Sincerely,

Kim

Answered by Kimberly Loper, Deputy Director

12 A lot of the Windows computers on the first floor need Adobe Flash to be updated. Also, the volume icon on the bottom tool bar does not work
Comment from Anonymous on May 19 2017


dgoolabsingh@med.miami.eduThanks for your feedback. I asked our desktop support technician to look into the two issues you identified. The technician checked several computers on both the 1st and 2nd floors and the volume on all PCs worked properly. He suggested in the future to include the PC number (listed on the top of PC) when reporting a problem. Although not required, it would also be helpful to include contact information in the event we need further information to resolve issues.

With respect to Adobe flash updates. All PCs in the library are scheduled to be updated within the next couple of weeks. Per the help desk technician,  “Adobe releases several updates to Flash throughout the year sometimes several times within one month. We typically update Flash when we reinstall the computers with a new image unless, there is a major security issue or the older version breaks some functionality that is needed. The computers in the library are scheduled to be updated with a new image in the coming weeks. I will continue to monitor the situation to see if any immediate action needs to be taken.

Regards,
David
 

Answered by David Goolabsingh, Associate Director

13 Who it it may concern: I want the Manager of this Library to know that Mr. Rene and MR. ED are excellent workers and helpers with the students and Jackson staff that comes to this library. Anytime we come to this library these two gentlemen are always there ready to help and to assist the public. Great workers!
Comment from Anonymous on Apr 13 2017


gpaulaitis@med.miami.eduThank you for your kind message.  Too often people are eager to complain but not applaud.  I have forwarded your comments to Rene, Ed, and the executive director of the Library. 

Sincerely yours,

Geddy
Director of Library Services
 

Answered by Gediminas (Geddy) Paulaitis, Vice Chair, Biomedical Communications

14 EZproxy Server Error Please tell your server administrator to check messages.txt for a MaxVirtualHosts error
Comment from pxp355@miami.edu on Apr 13 2017


kloper@med.miami.eduThank you for your message.  The issue should now be resolved.
Sincerely yours,

Kim

Answered by Kimberly Loper, Deputy Director

15 Studying in Calder is such a pleasant experience! Always well kept. Rene and David are phenomenal staff members. I once had an issue with a computer monitor on the second floor that was blurry. I tried everything to fix it, but nothing seemed to work. I brought up the issue to Rene and David's attention, and within the hour the monitor was switched for a new one!!! Such a warm and helpful environment that i greatly appreciate!!
Comment from emaranda@med.miami.edu on Mar 29 2017


kloper@med.miami.eduThank you for your message.  We appreciate all of our staff members and believe they always strive to do their best.  It is nice to hear that others feel the same!  I have forwarded your comments to both Rene and David's supervisors.

Sincerely yours,
Kim

Answered by Kimberly Loper, Deputy Director

16 I need to be able to access journals from my iPad. This requires VPN on iPad but the last time I looked at this it was not supported by Med IT.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


dgoolabsingh@med.miami.eduIt is possible to access the Library’s e-resources via the VPN on your iPad. Instructions on installing the VPN client on your iPad. 

Answered by David Goolabsingh, Associate Director

17 More outlets/ways to plug in a laptop charging cable in the 3rd floor study room!!! Please!!! Especially from the tables that located far from wall outlets, the cable splitters don't reach them.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


kloper@med.miami.eduThank you for your suggestion.  The Library working with Facilities hired an outside company to install 7 new 4 plug floor flushed outlets.  Three outlets were installed in the 3rd floor History of Medicine Room, 1 in the 3rd floor open study space, and 3 more on the first floor in the open study space.  We are excited to report that these new outlets increase our plug capacity by 28.   

Answered by Kimberly Loper, Deputy Director

18 Would be nice to have a TV room?
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


kloper@med.miami.eduThank you so much for your suggestion.  Two years ago, the Library refurbished room 1021A on the 1st floor toward the back of the Library.  In addition to new cushioned chairs with swivel table tops, foot rest, and cafe tables, a television was installed for patron use.
 

Answered by Kimberly Loper, Deputy Director

19 Making it easier to access library materials using just my canelink/email, instead of a separate library account.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


dgoolabsingh@med.miami.eduCalder Library recently implemented a new access method which allows patrons to use their CaneID. There is no longer a need for a separate library account to access Calder’s e-resources remotely.

Answered by David Goolabsingh, Associate Director

20 BIOMEDICAL COMMUNICATION: I believe that additional personnel could be hired to help out in speeding up the production of audiovisual materials. I also believe that this equipment might be upgraded and newer, smarter technology added.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


gpaulaitis@med.miami.eduSince Biomedical Communications operates on a cost-recovery basis (income supports all departmental cost including personnel salaries) hiring additional personnel is highly problematic.  However, most of Biomed Communications’ equipment is professional grade and has been updated in the last year. 

Answered by Gediminas (Geddy) Paulaitis, Vice Chair, Biomedical Communications

21 Fixing the audio ports on the Macs.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


dgoolabsingh@med.miami.eduCalder recently replaced 13 Macs, including all machines that had audio problems.

Answered by David Goolabsingh, Associate Director

22 Faster computers
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


dgoolabsingh@med.miami.eduThe Library recently upgraded all older PCs/Macs. All Library computers are in compliance with the University’s guidelines which call for the replacement of all PCs once they have exceeded their useful life.  The useful life for desktops or laptops, as defined by the UMIT and industry standards, is four years.

Answered by David Goolabsingh, Associate Director

23 It would be amazing to have the capability to use UpToDate on a mobile device through my Miller School of Medicine institutional access, though the cost of this service may place it out of range.
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


cbou@med.miami.eduUpToDate Anywhere provides immediate access to UpToDate whenever and wherever you need it.  Register today.  It is easy and free.  Establish an account for access to UpToDate Mobile Apps.  Find answers on the go.  Download the UpToDate App for your device at:  www.uptodate.com/mobile.  Register when you are on site connected to the UM’s network at http://www.uptodate.com.  Click Login/Register and fill out a registration form.  Login each time you use UpToDate to access your account and earn CME credits and ensure uninterrupted mobile access.  For additional information, contact a Reference Librarian at 305-243-6648 or reference@med.miami.edu.

Answered by Carmen Bou-Crick, Head, Reference and Education

24 The printing system is TERRIBLE. takes forever to print, interface should have a keyboard attached to it. doesn't make sense that i have to put my password in twice to send it from my computer and at the printer again.
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


gpaulaitis@med.miami.eduThe UPrint system is a University-wide, well tested, and supported state of the art printing system that works very well for the majority of users.  Library staff is always on standby to assist any patron who is having difficulties printing. 

Answered by Gediminas (Geddy) Paulaitis, Vice Chair, Biomedical Communications

25 When I request copies from previous books, the copies are blurry and blurry black and white. I good quality printer for the library or copy service to use would be great since I do archive work also
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


dgoolabsingh@med.miami.eduLibrary staff makes every effort to ensure copies are legible. Material is first scanned and then emailed or printed. Unfortunately, some documents do not scan well for a variety of reasons (age of paper, color of paper, font type, etc.). Also, in some instances when we request materials from other libraries the scanned copies are blurry in such instances we work with originating libraries to ensure we are receiving the best possible copy available. When materials requested from other libraries are of poor quality, Calder works with that library to enhance the quality, if the document type permits.  

Answered by David Goolabsingh, Associate Director

26 Are there any online video database (e.g. for medical procedures)?
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


cbou@med.miami.eduThe library subscribes to several databases that provides clinical decision support and contain full-text books, articles, and video tutorials for medical procedures.  Below is a list of resources which contain video tutorials:
i.  Bates Visual Guide to Physical Examination
ii.  Access Medicine-Multimedia videos
iii.  ClinicalKey-Multimedia-Media Type-Videos
iv.  ClincalKey Procedures Consult

Answered by Carmen Bou-Crick, Head, Reference and Education

27 High quality research consultations would be really neat. Someone at the library students could go to discuss non-basic science research project ideas/project design. Even better - a statistician would be amazing.
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


cbou@med.miami.eduOur Research Liaison Librarian, Zsuzsanna Nemeth, will be happy to meet with you to discuss your research project and develop an effective search strategy in appropriate databases.  Although the Library does not have a statistician, we can direct you to other departments on campus that might be able to assist you.  You may contact Mrs. Nemeth at 305-243-9505 or at znemeth@med.miami.edu.

Answered by Carmen Bou-Crick, Head, Reference and Education

28 Please offer more training courses
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


kloper@med.miami.eduThank you for your suggestion.  Until recently, Librarians regularly scheduled all classes Calder offers at least once per month.  More often than not, individuals registered, a classroom was reserved, but no one came to the class.  To make the best use of Librarian’s time, and to offer more varied training times, Librarians now offer all classes on demand at Training at Calder Library.  Classes are offered for either individuals or groups.  A detailed description of all classes currently offered can be found on the class registration page and classes include:
General Information
     Information-Seeking Tips @ Calder Library
Database Training
                EMBASE
                PubMed 1 – the Basics
                PubMed 2- Advanced
                Scopus
Citation Management Programs
                EndNote
                Mendeley
                RefWorks
In addition to the above listed classes, Librarians are also available for one-on-one professional consultations, literature searches, systematic review and meta-analysis assistance.  Special training classes may also be requested but appropriate time must be allowed for preparation.

Answered by Kimberly Loper, Deputy Director

29 More printers (only 2 is a small amount)
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


gpaulaitis@med.miami.eduThe Library now has two color printers on the first floor and one b/w printer on the second floor.  Although printers are rarely used to full capacity, there are peak use times when students may have to wait a few minutes to print.  

Answered by Gediminas (Geddy) Paulaitis, Vice Chair, Biomedical Communications

30 I think it should just be quieter. There's too many med students gossiping about on most days.
Comment from Anonymous via 2016 Patron Survey on Dec 23 2016


gpaulaitis@med.miami.eduThe third floor of the Library is dedicated as the quiet floor.  There is a sign by the elevators asking patrons to remain quiet and refrain from using cell phones in the area.  Patrons also have an option to use one of our six study rooms.  Access Services also stocks earplugs for patrons who prefer to remain on more active floors. 

Answered by Gediminas (Geddy) Paulaitis, Vice Chair, Biomedical Communications

31 Ability to access research data bases such as PubMed, Cinahl etc.
Comment from Anonymous via 2016 Patron Survey on Dec 22 2016


cbou@med.miami.eduResearch databases are listed on Calder Library’s website at http://calder.med.miami.edu under the “Databases” tab.  The most popular databases are listed on the drop-down menu and “All Databases” are listed on the top of the list.  It will be helpful to create a free individual account on each of the databases so you can access resources remotely.  You need to create the accounts when on campus or linked to the UM server using your CaneID and password.  Contact a Reference Librarian at 305-243-6648 for additional information and assistance.

Answered by Carmen Bou-Crick, Head, Reference and Education

32 I think the bathrooms should also be cleaned an additional time during the middle of the day. Although they are cleaned at night, by the mid-afternoon the bathrooms are destroyed.
Comment from Anonymous via 2016 Patron Survey on Dec 22 2016


kloper@med.miami.eduYou are absolutely correct.  Calder Library attendance is at an all-time high and those increased numbers put a burden on our restroom facilities.  Due to this and to suggestions just like yours, Calder worked with GCA Service Group (UM’s current cleaning contractor) to schedule daily mid-day cleanings, which began in September 2016.  

Answered by Kimberly Loper, Deputy Director

33 The only aspect I can think of is having a resource like BioMed Communications on the Coral Gables campus
Comment from Anonymous via 2016 Patron Survey on Dec 22 2016


gpaulaitis@med.miami.eduThere is a Digital Media Lab at Richter that provides poster printing, digitization and equipment rentals. http://library.miami.edu/medialab/printing/

Answered by Gediminas (Geddy) Paulaitis, Vice Chair, Biomedical Communications

34 It would be great to have an institution portal link from the Calder website that takes the student/professor to Pubmed. Then upon successful Pubmed search for an article, a single click "UM access" button to download the PDF of the article (assuming UM access for that Journal). Currently the Pubmed search is inside the UM website, does not seem as robust. I offer this idea coming from Yale where they have a Yale Links portal through the Pubmed website.
Comment from Anonymous via 2016 Patron Survey on Dec 22 2016


kloper@med.miami.eduThank you for your suggestion.  As it happens, in addition to Calder’s PubMed search box, the Website does have an institutional portal link.  UM’s institutional PubMed link can be accessed from the Calder Website Homepage’s left side menu bar under the Databases drop-down menu. Once you select a retrieved item to which UM subscribes, the PubMed result displays a full text link. 

Answered by Kimberly Loper, Deputy Director

35 IT services for MAC on the med campus - because right now it's only on the undergrad campus.
Comment from Anonymous via 2016 Patron Survey on Dec 22 2016


kloper@med.miami.eduThank you very much for taking the time to write.  In June 2016, the Medical Campus Academic Technologies unit of UMIT relocated to room 1018A in the Calder Library.  The Student Technology Help Desk’s normal operating hours are Monday - Friday from 9:00 a.m. to 5:00 p.m.  The Technician is available to assist students who use both MACs and PCs with:
                Connecting various devices (laptops, tablets, phones)
                Downloading and installing University-licensed software
                Scanning devices for viruses and attempting to remediate issues
                Accessing University-licensed cloud file storage services
                Troubleshooting issues with email 

Answered by Kimberly Loper, Deputy Director

36 I would like to know more about any online or live trainings related to improving our efficiency in research. For instance, I know that I could benefit from learning how to use endnote. I would save time if I could tailor this software tool to my needs. Any assistance or guidance with the latter would be greatly appreciated. Thanks.
Comment from Anonymous via 2016 Patron Survey on Dec 22 2016


cbou@med.miami.eduPatrons can find a plethora of online tutorials on http://www.Lynda.com on Calder’s website under “Tutorials and Videos” located at: http://calder.med.miami.edu.  Additional tutorials on specific databases and citation managers (including EndNote) can be found on the Online Tutorials Guide, located at: http://spmed.library.miami.edu/subjects/guide.php?subject=onlinetutorials.  If you want a one-on-one consultation with an expert, please contact Kelsa Bartley at 305-243-5530 or at k.bartley@med.miami.edu to set up an appointment to discuss specific needs of your research projects.   

Answered by Carmen Bou-Crick, Head, Reference and Education

37 Access to the full capabilities of cerner such as viewing radiographs and other imaging
Comment from Anonymous via 2016 Patron Survey on Dec 21 2016


dgoolabsingh@med.miami.eduIt is possible to access Cerner’s full capabilities by navigating to http://jacks.med.miami.edu .

Answered by David Goolabsingh, Associate Director

38 Easier proxy services / resources to work from outside the campus.
Comment from Anonymous via 2016 Patron Survey on Dec 21 2016


dgoolabsingh@med.miami.eduCalder recently streamlined its access method by migrating to a new University wide proxy server, which is more reliable. All UM personnel can now access the proxy server using a CaneID and Duo authentication.

Answered by David Goolabsingh, Associate Director

39 If I have a question, how do I contact the library via email?
Comment from Anonymous via 2016 Patron Survey on Dec 21 2016


kloper@med.miami.eduThank you very much for taking the time to write.  Calder’s Website Homepage has an Ask A Librarian tab on the main menu.  From there you can select the E-mail a Librarian link.  This link automatically opens a new Outlook message to our reference department: reference@med.miami.edu .  Reference Librarians monitor incoming messages and will forward all correspondence to the appropriate department.  The Library’s Website Homepage also has Our Staff List.  The Staff List page has the email address for every department and employee of the Library.
 

Answered by Kimberly Loper, Deputy Director

40 I wish the library would add more electronic journals.
Comment from Anonymous via 2016 Patron Survey on Dec 21 2016


jvanschaik@med.miami.eduThank you very much for your comment.  The Library currently provides full-text access to more than 8,000 electronic journals.  In a perfect world, the Library could offer its patrons every title available. Because of the high cost of Science, Technology and Medicine (STM) journals, this is not feasible.  If there is a particular title you would like Library Administration to evaluate for purchase, please submit a Purchase/Subscription Request Form and it will be reviewed for consideration.  (In 2016 Medical students requested a subscription to the journal, BMJ Case Reports.  Library Admin was able to plan for the cost of that subscription in its next fiscal year budget.  Full-text access to this title begins in January 2017.)
 
  Also, Calder delivers free Interlibrary Loan (ILL) Documents to all UM faculty, staff, and students.  If you find an article that you would like but cannot access from UM, please fill out an ILL form and our ILL team will request the article from a library that has a subscription to the journal.  Most often, requests for ILL articles arrive as a PDF attachment in your UM email within 24 hours; many arrive sooner than that.

Answered by JoAnn Van Schaik, Executive Director

41 Should be able to get books from Gables here
Comment from Anonymous via 2016 Patron Survey on Dec 20 2016


dgoolabsingh@med.miami.eduIt is possible to order and receive materials from the Gables campus through Calder’s Interlibrary Loan (ILL) department. You can order materials online from the Forms dropdown on Calder’s Website ILL/Journal Photocopy Request Form or contact ILL directly: 305-243-6749; (calderill@miami.edu )

Answered by David Goolabsingh, Associate Director

42 If you could use your cane card to access print jobs
Comment from Anonymous via 2016 Patron Survey on Dec 19 2016


gpaulaitis@med.miami.eduAll three public printers in the Library are UPrint machines that accept Cane Cards (UM IDs.)  In addition, users without Cane Cards may purchase guest cards and add as many credits as they want online.  

Answered by Gediminas (Geddy) Paulaitis, Vice Chair, Biomedical Communications

43 Please have someone to assist with searches available via email.
Comment from Anonymous via 2016 Patron Survey on Dec 08 2016


cbou@med.miami.eduThere is an online form that patrons can use to request a Bibliographic Search (free of charge for all UM/JMH employees).  The form is on the Calder Library website at:  http://calder.med.miami.edu/forms/bib-search.html .  Non-UM users can also request a literature search at a low cost.  Contact a Reference Librarian by phone at 305-243-6648 or by email at reference@med.miami.edu

Answered by Carmen Bou-Crick, Head, Reference and Education

44 The staff of Calder Library are very nice.
Comment from Anonymous on Dec 03 2016


kloper@med.miami.eduThank you very much for taking the time to write.  It is always nice to hear good things and The Calder staff is very caring and dedicated to delivering excellent service. 

Answered by Kimberly Loper, Deputy Director

45 Please turn the air conditioning down. The library is freezing.
Comment from Anonymous on Nov 21 2016


kloper@med.miami.eduThank you for your comment.  It is very challenging to maintain an even temperature throughout the building given the wide variation in ceiling heights, different types of user space, and the necessity to regulate temperatures for several computer classrooms and Calder’s stack collections.  In order to maintain an optimal environment for the computers and reduce instances of mold, these two areas require us to maintain a building temperature that could be too cold in some areas. 

If you could let us know specifically where it is freezing, we will work with Facilities to see if we can resolve the issue and at least increase the temperature to a relatively comfortable level. 

Answered by Kimberly Loper, Deputy Director

46 Thank you for posting the links for new residents on the homepage. The slides are a great refresher, too!
Comment from staldone@med.miami.edu on Aug 09 2016


kloper@med.miami.eduCalder Librarians work hard to "get the word out" about the Library's valuable resources.  Thanks for your postive feedback!
 

Answered by Kimberly Loper, Deputy Director