Comments

Please use this page to make a comment or suggestion about library services. We will post your suggestion as well as a response.

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1 Big commendation for the whole librarian team for helping me set up my interview locations and equipment. They deserve being recognized for their excellent job!

Comment on Fri Dec 17, 2021, 3:32 pm

kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

2 Hi. Can we please get Bascom to reopen the patio after 5PM and on weekends? This is where students go to microwave their food and eat, but when it is locked students can no longer use the microwaves or eat there. Could we either get this changed such that those with badges can enter the area, or can we get microwaves available for students at Calder? One of these seems reasonable

Comment on Mon Aug 10, 2020, 5:28 pm

Thank you for your comment.  Although we have no control over Bascom Palmer space, I have contacted Medical School Administration and they reached out to Bascom Palmer to see if they can reopen the patio to card access for nights and weekends. 

Another option is that the student lounge in Rosensteil is accessable nights and weekends and does still have a microwave that can be used.  
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

3 Hi. Could we please get environmental services to do a deep cleaning of the building (and specifically the 3rd floor history of medicine room), followed by a cleaning by a insect terminator? There are an abundance of ants in the HoM room and it is quite gross. Ants continuously crawl over the tables and it needs to be fixed. Thanks

Comment on Fri Aug 7, 2020, 4:58 pm

Thank you for letting us know.  Although our Library Services members do rounds each day to check the surroundings, often our patrons are aware of situations they may miss.  We have submitted a ticket with Environmental Services for a deep cleaning and exterminator. 
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

4 Could we update Office from 2016 to Office 365? Thank you so much!

Comment on Mon Jun 22, 2020, 5:47 pm

Microsoft Office 365 is a subscription service that you pay for monthly.  Office 365 allows you to run Office applications online and install them on up to 5 personally owned machines.  Office 365 is available to all students, faculty and staff through the university’s email web portal.  The university also pays for Microsoft Office 2019 Professional Plus which is comparable to the online applications.  I’m working on a new image that will have Microsoft Office 2019 Professional Plus and all of the computers in the Calder library will be updated in the next 2-4 weeks.  Thanks.
 Terry A. Durrant
 
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

5 Hello. I was wondering if we might be able to make a push to have the library open earlier on weekends. 10AM is very late for a weekend, and many students prefer to study in the early morning when they are most productive. We would not need to have a librarian, we could just require badge access as normal. I think this would please many students. Could this potentially be something we could do?

Comment on Thu Feb 6, 2020, 9:37 am

After receiving your suggestion about earlier library opening times on weekends, Calder admin reviewed the weekend gate count and agreed that you might be on to something--the 10-11:00am weekend entries into the library were higher than expected. 
 
As you noted, the earlier opening hours would not need to be staffed by library personnel, but the library still must fund the cost of additional hours for the security guard, whose salary is the library’s budgetary responsibility.  Since there are only four months remaining in the current fiscal year, we cannot change weekend opening hours at this time but we will certainly consider it for the next fiscal and academic year.  Thank you for this suggestion.
 
jvanschaik@med.miami.edu

Answered by JoAnn Van Schaik, Collections Librarian

6 are we going to subscribe as a library to the new health innovation branch of NEJM? thx https://store.nejm.org/catalyst?promo=OCIQSJR1&url=https%3A%2F%2Fcatalyst.nejm.org%2Fabout%2Finsights-council&doi=

Comment on Fri Jan 31, 2020, 12:37 pm

Calder Library explored adding the new journal, NEJM Catalyst Innovations in Care Delivery, for 2020 but the price was very high, especially for a new journal.  A  state-wide e-resource purchasing consortium of which Calder is a member also tried to negotiate pricing with the publisher but was unsuccessful.  Calder administration then decided to wait for inquiries and requests from UM faculty, students, and staff.  Yours is the first. The Library will keep this title on its “wish list” and once we know how the current fiscal year ends in May, we will revisit adding this subscription to the Library’s e-journal collections.
 
Thank you for your inquiry.
 
jvanschaik@med.miami.edu

Answered by JoAnn Van Schaik, Collections Librarian

7 the new vending machines are super noisy.

Comment on Thu Sep 12, 2019, 6:03 pm

Thank you for your comment.  Library Administration agrees that the new drinks machine is louder than anticipated and has already contacted the vending machine company about a possible adjustment to the machine or possibly replacing it with a smaller one, if it is less noisy.  Another option may be to move it elsewhere in the Library where there are fewer patrons nearby.  We are working on a solution and will come up with a remedy as soon as possible.
jvanschaik@med.miami.edu

Answered by JoAnn Van Schaik, Collections Librarian

8 EZproxy Server Error Please tell your server administrator to check messages.txt for a MaxVirtualHosts error Trying to download an article while signed in off campus. This keeps popping up. Any solutions?

Comment on Sun Apr 14, 2019, 7:44 pm

Thank you for your inquiry,

We contacted our EZproxy administrator and he increased the MaxVirtualHosts. You should not see that error message now. If you do, please do not hesitate to contact us.  Thanks again.
dgoolabsingh@med.miami.edu

Answered by David Goolabsingh, Director, ILL, Electronic, and Technical Services

9 Today, I had the pleasure of speaking with Kenya who was most helpful in providing the information that I needed. So pleasant and knowledgeable. You have a stellar employee!!!!

Comment on Sun Apr 7, 2019, 11:57 pm

Thank you for your kind comments about Kenya.  I couldn't agree more that the Library has a "stellar employee" in Kenya.  Library staff and administration always appreciate feedback about staff, resources, and services and are grateful for your positive comments.  Best regards.
jvanschaik@med.miami.edu

Answered by JoAnn Van Schaik, Collections Librarian

10 Hi, I was wondering if there were any plans to subscribe to the journal, "Neurology". It's one of the top Neurology journals and is maintained by the American Academy of Neurology. I do a lot of neuro research and was hoping not to have to submit a Photocopy Request every time I need an article from there. Plus, the President of the AAN is the Chair of our Neurology department (Dr. Sacco). Thank you for your consideration.

Comment on Wed Feb 27, 2019, 2:32 pm

Good afternoon,
 

UM’s Calder Library currently subscribes to the American Academy of Neurology’s journal, Neurology (published by LWW—Lippincott) and has subscribed to it for many years. Full-text access to Neurology articles is available back to December 1951 from the Library’s Website.  To access Neurology and all other UM subscribed journals

 

·         Visit the Library’s homepage at https://calder.med.miami.edu;
·         On the left side of the page, select the E-Journals: A- Z tab;
·         Type journal title in search box or search alphabetically for required journal.
 

I’ve asked the Interlibrary Loan office to notify patrons when they request a journal that the Library subscribes, but to go ahead and fill the request in the meantime.

 

On occasion, there is a gap in the holdings of some titles which has to do with publisher changes, copyright, etc.  For Neurology, I believe we have access to all years except for 1989.  We will double back with LWW to see if that is now available digitally.

 

Please let me know if you have further questions.

 

Best regards,

 

JoAnn

jvanschaik@med.miami.edu

Answered by JoAnn Van Schaik, Collections Librarian

11 Hi there! I was wondering if you had any upcoming RedCap training workshops. Thank you!

Comment on Sun Feb 3, 2019, 9:15 pm

Thank you for your question.  We are in the process of scheduling all new classes and hope to have new dates and times available soon.  Please check back on the class registration page in the next week for updates.

​Sincerely yours,
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

12 Adobe photoshop and illustrator are installed in the library computers, but currently they won't open, stating that a sign in is required.

Comment on Fri Dec 21, 2018, 12:47 pm

Thanks for letting us know. I signed into both a MAC and a PC and was able to use both Photoshop and Illustrator.  If you are still having the same problem, please let someone at the Library Services desk know.

Sincerely yours,

David
 
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

13 boardvitals and NEJM 360 are not actually accessible to residents at this point. Boardvitals was previously but now does not appear to be working, not sure if the subscription was cancelled? I know that we also do not have an active NEJM 360 account (for pediatrics at least) yet the link is on the calder website. Can you clarify these two things?

Comment on Sat Nov 17, 2018, 3:45 pm

Anyone may access NEJM Resident 360.  However, to access Rotation Prep content, you have to complete a NEJM Resident 360 profile at https://resident360.nejm.org/pages/home which must be associated with an individual or institutional subscription to the New England Journal of Medicine.  Since Calder Library has an institutional subscription to NEJM, UM and JHS students, faculty, and staff can gain full access to NEJM Resident 360 content by following these instructions:

 

You must log in once to NEJM Resident 360 from the campus of your institution, or through a VPN, and NEJM will recognize the IP address. After that initial log in, NEJM will remember the association, and you may sign on from anywhere, on any device.  You may receive a “Confirm your email” email notification to which you must respond.

 

I followed these instructions and was able to access the Pediatrics Rotation Prep content.  If you continue having difficulties with access, please contact Library Services at 305-243-6424 or libraryservices@miami.edu


Regarding Board Vitals, although Medical Education did not renew the institutional Board Vitals license, the licensing company, Stat!Ref, is working with individual departments in an effort to license Board Vitals on a departmental/specialty level, or to offer access to individuals in the departments at a discounted rate.  Please check with your specialty department to determine if this might be a possibility for you.

jvanschaik@med.miami.edu

Answered by JoAnn Van Schaik, Collections Librarian

14 Hi, Just wanted you guys to know that the mac CL01M01 has a vertical line on the screen that is probably under warranty.

Comment on Sat Nov 10, 2018, 11:45 pm

Thank you very much for letting us know!  This problem has been reported to our PC/MAC support team.  They looked into it and are having it repaired as the MAC is still under warranty.

Sincerely yours,
David
dgoolabsingh@med.miami.edu

Answered by David Goolabsingh, Director, ILL, Electronic, and Technical Services

15 I was a routine user of board vitals and I learned that meded did not renew the contract. please reassess if something can be worked out. board vitals was a wonderful resource for learning. at least if we could get some type of discount that would be a start. Thank you.

Comment on Mon Aug 6, 2018, 9:46 pm

Although Medical Education did not renew the institutional Board Vitals license, the licensing company, Stat!Ref, is working with individual departments in an effort to license Board Vitals on a departmental/specialty level, or to offer access to individuals in the departments at a discounted rate.  Please check with your specialty department to determine if this might be a possibility for you.

jvanschaik@med.miami.edu

Answered by JoAnn Van Schaik, Collections Librarian

16 Clean, neat, no malfunctioning device, and library people are always helpful. Thank you

Comment on Mon Aug 6, 2018, 1:17 am

Thank you so much for your kind words.  I'll share them with our staff.

Sincerely yours,

Kim
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

17 I recommend you ban cell phones getting signals inside library. Like many others I travel here to study; as library is supposed to be known as a silent place "universally" I understand taking short emergency calls or consultations lasting for a minute or two. Unfortunately, some use this place as their private office, going on forever on the phone with apparently casual conversations despite being warned multiple times! Very selfish ! Getting into rooms does not prevent noise on the first floor.

Comment on Sun Aug 5, 2018, 1:47 am

 

 

Thank you for mentioning your concerns.  However, it is a violation of federal law to intentionally block, jam, or interfere with authorized signals such as cell phones, police radar, GPS, and Wi-Fi.  Even if it were not illegal, Administration wouldn’t consider blocking signals for a number of reasons; many patrons are practicing clinicians who may need to be contacted in emergency situations; during recent active shooter events, cell phones were used to update authorities on suspect locations; during evening hours when a lone employee may be working and needs a portable communication device; etc. 

 

I agree with you that as a general rule, libraries are typically quiet spaces.  However, libraries and how library space is utilized has changed significantly in the last several years.  For our patrons who want the more traditional quiet study areas, the third floor of the Library is dedicated as the quiet floor.  There are signs posted by the elevators asking patrons to remain quiet and refrain from using cell phones in the area. 

 

For patrons who prefer to remain on more active floors, Access Services stocks earplugs.  In instances when patrons are on their phones and “going on forever” or are extremely loud, you may ask an Access Services member to address the situation or you may take it upon yourself and ask them nicely to step outside to finish their conversation. 

kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

18 UWorld has recently discontinued the version of their software currently installed on Calder's computers. If IT could install the latest version from uworld.com, that would be very appreciated.

Comment on Wed Jun 13, 2018, 9:13 am

Hello,
 
Thanks for the update and we do apologize for the inconvenience. We have reported the problem to our Desktop Support department and have asked if they can get issue resolve as soon as possible.  
 
Regards,
David

 
dgoolabsingh@med.miami.edu

Answered by David Goolabsingh, Director, ILL, Electronic, and Technical Services

19 On the days when people have meeting at the little front desk on the first floor, the people working there get VERY LOUD. Today, there were two meetings going on and they could be heard all the way up on the 2nd floor. If they cannot be moved to another location, then could someone please tell them to keep the noise down. Thank you.

Comment on Wed Feb 28, 2018, 2:35 pm

Good morning,

Thank you for your comment.  We are in the process of finding an alternate location for these consulatations.  In the interim, we have reminded people to keep their speaking voices lowered.
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

20 Can we please get more USB-C phone and laptop chargers? USB-C is the new industry standard for all phones and there is only 1 available for check out. Thank you

Comment on Tue Feb 13, 2018, 4:31 pm

Good afternoon,

Thank you so much for your comment and suggestion.  The Library currently has 3 USB-C chargers.  We are in the process of ordering 7 so that Library Services will have 10 to check out for our patrons.

 
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

21 Hi! This is Darius Chyou, MS-1 Class President (once again). I was wondering if it would be possible to get one or two microwaves installed somewhere in the library. Several of our classmates have made this request, and it would be much more convenient not to have to walk over to RSMB to microwave lunch. Understandably, microwaves can get noisy, but I was wondering if there might still be a good place to put this, or look into buying a microwave that didn't beep or make much noise. Thanks!

Comment on Mon Feb 5, 2018, 10:29 am

Hi Darius,
 
There is a notice on the scrolling monitor in the Library’s lobby stating that microwave ovens are available outside at the Bascom Palmer entrance across from the Copper Spoon café.  The Library’s space is limited and in addition to the noise of a microwave oven, cleaning up crumbs and spilled food which accumulate around microwave ovens, and dealing with insects which are attracted to the food, are other areas of concern to Library personnel. 
 
jvanschaik@med.miami.edu

Answered by JoAnn Van Schaik, Collections Librarian

22 The new "Request a book on uSearch" to pick up at Calder Library is FANTASTIC! Thanks for instituting this helpful new service!

Comment on Thu Jan 25, 2018, 10:58 am

Hi Dr. Roper,
 
Thank you for taking the time to write a positive comment about the new UM libraries’ courier service.  I find it a great convenience myself.  In partnership with Richter and RSMAS Libraries, Calder could finally institute the service on the Medical Campus after all the pieces of the new integrated library system came together.  Enjoy!
 
JoAnn Van Schaik
 
jvanschaik@med.miami.edu

Answered by JoAnn Van Schaik, Collections Librarian

23 Dear Calder Library, Hello, my name is Darius Chyou and I am the Class President for the first year medical student class. There has been significant interest in my class about the potential to purchase treadmill desks at Calder. Other medical school libraries, such as at UNC and UCF, do have treadmill desks and have gotten positive results. I know there are pros and cons to the desks, which I would be more than happy to discuss with you in person! I was just wondering if this could be a possibility, and if so, if we could meet in person to discuss it. Thank you very much! Sincerely, Darius Chyou

Comment on Wed Dec 13, 2017, 9:32 pm

Hi Darius,
 Thanks for posting your comment requesting treadmill desks at Calder.  I was at a meeting at the UCF medical library a few weeks ago and saw the treadmill desks there.  I learned from the UCF medical library director that the treadmill desks were purchased for the library by the UCF Facilities Department and were not paid for from the Library’s budget.  I will explore pricing for treadmill desks, but the Library must be sure that the limited funds for the renovation and replacement furniture serve to provide a comfortable study environment for the maximum number of students, who have been using the Calder Library in record numbers during the past few years. 
 
jvanschaik@med.miami.edu

Answered by JoAnn Van Schaik, Collections Librarian

24 When will the second floor renovation be done?

Comment on Sun Dec 3, 2017, 12:49 pm

Hello,

Thank you for your question.  The 1st phase (flooring) of the remodel project is partly done.   Unfortunately the schedule was pushed back a few weeks because of hurricane Irma.  Deselection of books and removal of shelving is complete.  The bid/quote process for flooring installation was completed on November 30th.   A P/O for flooring was submitted on December 1st.  Once the carpet tile is removed, the floor will need to be sanded to remove old glue and then the floor will be leveled.  Because the 2nd floor is open to the 1st floor, Administration is currently working with Facilities to obtain quotes for dust containment and we hope to have all quotes and to complete the flooring phase by the end of December 2017. 
 
The 2nd phase (classroom buildout) has several more stages.  The tentative project schedule for phase 2 is:
Documents/Engineering          start   12/04/2018
Bidding                                    start    1/15/2018
Permits                                    start    2/05/2018
Construction                            start    3/19/2018
Completion                              end     6/18/2018
 
We realize construction can be difficult and disruptive.  Thank you for your patience while we make these much-needed improvements to your library. 
 
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

25 The 3D printing service is amazing - it's very quick and the results have been quite good. I'll send some pictures of the final product!

Comment on Sun Nov 19, 2017, 5:47 pm

Thank you for the note.  Library Services staff are fully committed to providing quality service and assisting with your creative 3D projects.

 
gpaulaitis@med.miami.edu

Answered by Gediminas (Geddy) Paulaitis, Vice Chair, Biomedical Communications

26 you got rid of Quoza. it was a very useful program. why

Comment on Tue Oct 24, 2017, 4:49 pm

Hi Dr. Vance,

Regrettably, Calder Library has been unable to retain the QUOSA database subscription because of increasing cost and a low number of users.  With no increase to the Library’s resource budget last year (inflationary increases for Calder’s e-resources is approximately $100,000 annually) and an 8% decrease in the Library’s overall FY2018 budget, other cancellations should be expected. 
 
We understand that QUOSA is a unique product so Elsevier was contacted about personal subscriptions. Elsevier responded that it no longer supports individual QUOSA accounts.  Although I know that Mendeley is not the same as QUOSA, Richter Library has  a full subscription for all UM students, faculty, and employees to Mendeley. (See Elsevier’s instructions for migrating from QUOSA to Mendeley below.) 
 
Please let us know if you have additional questions.  We understand that the loss of any resource is disappointing and more than an inconvenience.

Elsevier instructions for migrating from QUOSA to Mendeley:
For individual reference and literature management tasks, we are encouraging individual QUOSA subscribers to migrate to Mendeley ( https://www.mendeley.com/features/). To migrate references from QUOSA to Mendeley, you can export as an EndNote (.ris) file and then follow these instructions to import them to Mendeley.
 
In QIM
 
1. Go to Settings > Citation Manager > Select Citation Manager > EndNote
(you should see a checkmark appear before Endnote) You can repeat the steps above to verify
 
2. Go to Settings > Citation Manager > Select Save Citations to a File
(you should see a checkmark appear before Save Citations to a file) You can repeat the steps above to verify
 
Then, you can select records in the results pane, click File > Export > To EndNote, RefMan, etc
Give is a file name and select a location
 
For future reference
I found this information of how to get batches of citations from PubMed into Mendeley
http://guides.library.harvard.edu/c.php?g=310338&p=2071759
 
https://www.mendeley.com/import/
 
jvanschaik@med.miami.edu

Answered by JoAnn Van Schaik, Collections Librarian

27 The mac computer on the first floor closest to the column has been broken for over a week now. It will not let you log in.

Comment on Fri Oct 20, 2017, 1:30 pm

Thank you for letting us know!  We will have a tech look at it immediately.

 
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

28 Do you have access to the Current Protocols in Immunology? We currently get hard copies but instead wanted to know if Faculty and staff would be able to go online.

Comment on Fri Oct 6, 2017, 2:22 pm

 
Hi Silvia,
 
Calder Library has not had the funds to transition to online subscriptions to Wiley’s Protocols titles.  We hope to do that in the future.  As with the rest of the medical campus, the Library has undergone an 8% budget cut for the current fiscal year so it will be awhile before this can happen.  For quick electronic versions of the articles, you may request free individual articles through Calder’s Interlibrary Loan Office and receive emailed PDFs of the article, usually within a few yours.  The ILL form link is below:
 
http://calder.med.miami.edu/forms/journal_photocopy_request_patron.html
 
Sincerely yours, 
JoAnn
jvanschaik@med.miami.edu

Answered by JoAnn Van Schaik, Collections Librarian

29 just wondering if we as nurse anesthesia program students at UM have full access to uptodate, it keeps asking for login and doesn't have Um in their list of institutions? please advice

Comment on Wed Aug 23, 2017, 1:08 pm

Hello and thank you for your message!  All UM faculty, staff, and students should have access to UpToDate regardless of campus.  If you are on campus, you shouldn't need to log-in.  However, in order to accss UpToDate off campus or on a mobile device, you will need to create an acccount (regsiter) while on campus and sign on before using.  The registration page can be found at this link UpToDate Registion.  Please don't hesitatate to contact me if you need further assistance.

Sincerely yours,

Kim
 
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

30 Please either install the UWorld Launch client or allow the Macs in the Papper Study Lounge on the 3rd Floor (3017A) and in the Mac Lab (2011) on the 2nd floor to run the UWorld Launch client. Right now, you cannot run the client on Macs because the current security settings on these computers do not recognize the publisher of this launch client. This is one of the main study resources used by Medical students and it would be appreciated if it could be run on all the computers in the library, not just on the PC's.

Comment on Wed Jul 5, 2017, 2:29 pm

Good morning,

Thank you for your message and for letting the Library know that this resource is needed.  Our Electronic Services Librarian is now working with the Academic Services Department to have UWorld installed on the MACs.  Academic Serives manages all of the updates and resources on Library patron computers.  They will first need to create a new desktop image before activating the resources.  Hopefully this new image will be deployed within the next two weeks.

Sincerely yours,

Kim
 
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

31 Calder Library's ability to provide articles and books via interlibrary loan is FAST and FANTASTIC! Interlibrary Loan has greatly facilitated my research program here at Miller.

Comment on Wed Jul 5, 2017, 11:23 am

Hi Dr. Roper,
 
Thank you for your kind words, it is very much appreciated. We do strive to meet the needs of our patrons in a courteous and timely manner.
 
David
 
dgoolabsingh@med.miami.edu

Answered by David Goolabsingh, Director, ILL, Electronic, and Technical Services

32 Hi, I noticed that the link for Case Files for Pediatrics did not provide access to the text. It directs you to "Access Medicine" but then says "your institution does not subscribe". May a subscription please be purchased to provide access? Thank you.

Comment on Tue Jul 4, 2017, 3:00 pm

Hello,

Thank you for your message and for brining this to our attention.  We do have a subscription to Case Files Pediatrics.  However, Access Medicine's site was having issues on July 4th and 5th.  Our Access Medicine representatives were able to restore access yesterday (July 5th) at around 5pm.  I checked this morning and the Case Files were working.  Please let me know if you have any further issues.
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

33 Mr. Vinson has been very helpful and courteous- the last time, he assisted me especially when it was pouring rain and gave me a makeshift bag to keep myself and my things dry.

Comment on Thu Jun 8, 2017, 7:45 pm

Thank you for your comments!  I will let Mr. Vinson and his superviors know!

Sincerely,

Kim
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

34 A lot of the Windows computers on the first floor need Adobe Flash to be updated. Also, the volume icon on the bottom tool bar does not work

Comment on Fri May 19, 2017, 9:43 am

Thanks for your feedback. I asked our desktop support technician to look into the two issues you identified. The technician checked several computers on both the 1st and 2nd floors and the volume on all PCs worked properly. He suggested in the future to include the PC number (listed on the top of PC) when reporting a problem. Although not required, it would also be helpful to include contact information in the event we need further information to resolve issues.

With respect to Adobe flash updates. All PCs in the library are scheduled to be updated within the next couple of weeks. Per the help desk technician,  “Adobe releases several updates to Flash throughout the year sometimes several times within one month. We typically update Flash when we reinstall the computers with a new image unless, there is a major security issue or the older version breaks some functionality that is needed. The computers in the library are scheduled to be updated with a new image in the coming weeks. I will continue to monitor the situation to see if any immediate action needs to be taken. ”

Regards,
David
 
dgoolabsingh@med.miami.edu

Answered by David Goolabsingh, Director, ILL, Electronic, and Technical Services

35 Who it it may concern: I want the Manager of this Library to know that Mr. Rene and MR. ED are excellent workers and helpers with the students and Jackson staff that comes to this library. Anytime we come to this library these two gentlemen are always there ready to help and to assist the public. Great workers!

Comment on Thu Apr 13, 2017, 4:31 pm

Thank you for your kind message.  Too often people are eager to complain but not applaud.  I have forwarded your comments to Rene, Ed, and the executive director of the Library. 

Sincerely yours,

Geddy
Director of Library Services
 
gpaulaitis@med.miami.edu

Answered by Gediminas (Geddy) Paulaitis, Vice Chair, Biomedical Communications

36 EZproxy Server Error Please tell your server administrator to check messages.txt for a MaxVirtualHosts error

Comment on Thu Apr 13, 2017, 12:44 pm

Thank you for your message.  The issue should now be resolved.
Sincerely yours,

Kim
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

37 Studying in Calder is such a pleasant experience! Always well kept. Rene and David are phenomenal staff members. I once had an issue with a computer monitor on the second floor that was blurry. I tried everything to fix it, but nothing seemed to work. I brought up the issue to Rene and David's attention, and within the hour the monitor was switched for a new one!!! Such a warm and helpful environment that i greatly appreciate!!

Comment on Wed Mar 29, 2017, 10:44 am

Thank you for your message.  We appreciate all of our staff members and believe they always strive to do their best.  It is nice to hear that others feel the same!  I have forwarded your comments to both Rene and David's supervisors.

Sincerely yours,
Kim
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

38 I need to be able to access journals from my iPad. This requires VPN on iPad but the last time I looked at this it was not supported by Med IT.

Comment on Wed Jan 18, 2017, 10:20 am

It is possible to access the Library’s e-resources via the VPN on your iPad. Instructions on installing the VPN client on your iPad. 
dgoolabsingh@med.miami.edu

Answered by David Goolabsingh, Director, ILL, Electronic, and Technical Services

39 More outlets/ways to plug in a laptop charging cable in the 3rd floor study room!!! Please!!! Especially from the tables that located far from wall outlets, the cable splitters don't reach them.

Comment on Wed Jan 18, 2017, 9:36 am

Thank you for your suggestion.  The Library working with Facilities hired an outside company to install 7 new 4 plug floor flushed outlets.  Three outlets were installed in the 3rd floor History of Medicine Room, 1 in the 3rd floor open study space, and 3 more on the first floor in the open study space.  We are excited to report that these new outlets increase our plug capacity by 28.   
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

40 Would be nice to have a TV room?

Comment on Wed Jan 18, 2017, 9:13 am

Thank you so much for your suggestion.  Two years ago, the Library refurbished room 1021A on the 1st floor toward the back of the Library.  In addition to new cushioned chairs with swivel table tops, foot rest, and cafe tables, a television was installed for patron use.
 
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

41 Making it easier to access library materials using just my canelink/email, instead of a separate library account.

Comment on Wed Jan 18, 2017, 9:07 am

Calder Library recently implemented a new access method which allows patrons to use their CaneID. There is no longer a need for a separate library account to access Calder’s e-resources remotely.
dgoolabsingh@med.miami.edu

Answered by David Goolabsingh, Director, ILL, Electronic, and Technical Services

42 BIOMEDICAL COMMUNICATION: I believe that additional personnel could be hired to help out in speeding up the production of audiovisual materials. I also believe that this equipment might be upgraded and newer, smarter technology added.

Comment on Wed Jan 18, 2017, 9:03 am

Since Biomedical Communications operates on a cost-recovery basis (income supports all departmental cost including personnel salaries) hiring additional personnel is highly problematic.  However, most of Biomed Communications’ equipment is professional grade and has been updated in the last year. 
gpaulaitis@med.miami.edu

Answered by Gediminas (Geddy) Paulaitis, Vice Chair, Biomedical Communications

43 Fixing the audio ports on the Macs.

Comment on Wed Jan 18, 2017, 9:02 am

Calder recently replaced 13 Macs, including all machines that had audio problems.
dgoolabsingh@med.miami.edu

Answered by David Goolabsingh, Director, ILL, Electronic, and Technical Services

44 Faster computers

Comment on Fri Dec 23, 2016, 9:45 am

The Library recently upgraded all older PCs/Macs. All Library computers are in compliance with the University’s guidelines which call for the replacement of all PCs once they have exceeded their useful life.  The useful life for desktops or laptops, as defined by the UMIT and industry standards, is four years.
dgoolabsingh@med.miami.edu

Answered by David Goolabsingh, Director, ILL, Electronic, and Technical Services

45 It would be amazing to have the capability to use UpToDate on a mobile device through my Miller School of Medicine institutional access, though the cost of this service may place it out of range.

Comment on Fri Dec 23, 2016, 9:39 am

UpToDate Anywhere provides immediate access to UpToDate whenever and wherever you need it.  Register today.  It is easy and free.  Establish an account for access to UpToDate Mobile Apps.  Find answers on the go.  Download the UpToDate App for your device at:  www.uptodate.com/mobile.  Register when you are on site connected to the UM’s network at http://www.uptodate.com.  Click Login/Register and fill out a registration form.  Login each time you use UpToDate to access your account and earn CME credits and ensure uninterrupted mobile access.  For additional information, contact a Reference Librarian at 305-243-6648 or reference@med.miami.edu.
cbou@med.miami.edu

Answered by Carmen Bou-Crick, Head, Reference and Education

46 The printing system is TERRIBLE. takes forever to print, interface should have a keyboard attached to it. doesn't make sense that i have to put my password in twice to send it from my computer and at the printer again.

Comment on Fri Dec 23, 2016, 9:37 am

The UPrint system is a University-wide, well tested, and supported state of the art printing system that works very well for the majority of users.  Library staff is always on standby to assist any patron who is having difficulties printing. 
gpaulaitis@med.miami.edu

Answered by Gediminas (Geddy) Paulaitis, Vice Chair, Biomedical Communications

47 When I request copies from previous books, the copies are blurry and blurry black and white. I good quality printer for the library or copy service to use would be great since I do archive work also

Comment on Fri Dec 23, 2016, 9:36 am

Library staff makes every effort to ensure copies are legible. Material is first scanned and then emailed or printed. Unfortunately, some documents do not scan well for a variety of reasons (age of paper, color of paper, font type, etc.). Also, in some instances when we request materials from other libraries the scanned copies are blurry in such instances we work with originating libraries to ensure we are receiving the best possible copy available. When materials requested from other libraries are of poor quality, Calder works with that library to enhance the quality, if the document type permits.  
dgoolabsingh@med.miami.edu

Answered by David Goolabsingh, Director, ILL, Electronic, and Technical Services

48 Are there any online video database (e.g. for medical procedures)?

Comment on Fri Dec 23, 2016, 9:33 am

The library subscribes to several databases that provides clinical decision support and contain full-text books, articles, and video tutorials for medical procedures.  Below is a list of resources which contain video tutorials:
i.  Bates Visual Guide to Physical Examination
ii.  Access Medicine-Multimedia videos
iii.  ClinicalKey-Multimedia-Media Type-Videos
iv.  ClincalKey Procedures Consult
cbou@med.miami.edu

Answered by Carmen Bou-Crick, Head, Reference and Education

49 High quality research consultations would be really neat. Someone at the library students could go to discuss non-basic science research project ideas/project design. Even better - a statistician would be amazing.

Comment on Fri Dec 23, 2016, 9:31 am

Our Research Liaison Librarian, Zsuzsanna Nemeth, will be happy to meet with you to discuss your research project and develop an effective search strategy in appropriate databases.  Although the Library does not have a statistician, we can direct you to other departments on campus that might be able to assist you.  You may contact Mrs. Nemeth at 305-243-9505 or at znemeth@med.miami.edu.
cbou@med.miami.edu

Answered by Carmen Bou-Crick, Head, Reference and Education

50 Please offer more training courses

Comment on Fri Dec 23, 2016, 9:29 am

Thank you for your suggestion.  Until recently, Librarians regularly scheduled all classes Calder offers at least once per month.  More often than not, individuals registered, a classroom was reserved, but no one came to the class.  To make the best use of Librarian’s time, and to offer more varied training times, Librarians now offer all classes on demand at Training at Calder Library.  Classes are offered for either individuals or groups.  A detailed description of all classes currently offered can be found on the class registration page and classes include:
General Information
     Information-Seeking Tips @ Calder Library
Database Training
                EMBASE
                PubMed 1 – the Basics
                PubMed 2- Advanced
                Scopus
Citation Management Programs
                EndNote
                Mendeley
                RefWorks
In addition to the above listed classes, Librarians are also available for one-on-one professional consultations, literature searches, systematic review and meta-analysis assistance.  Special training classes may also be requested but appropriate time must be allowed for preparation.
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

51 More printers (only 2 is a small amount)

Comment on Fri Dec 23, 2016, 9:28 am

The Library now has two color printers on the first floor and one b/w printer on the second floor.  Although printers are rarely used to full capacity, there are peak use times when students may have to wait a few minutes to print.  
gpaulaitis@med.miami.edu

Answered by Gediminas (Geddy) Paulaitis, Vice Chair, Biomedical Communications

52 I think it should just be quieter. There's too many med students gossiping about on most days.

Comment on Fri Dec 23, 2016, 9:27 am

The third floor of the Library is dedicated as the quiet floor.  There is a sign by the elevators asking patrons to remain quiet and refrain from using cell phones in the area.  Patrons also have an option to use one of our six study rooms.  Access Services also stocks earplugs for patrons who prefer to remain on more active floors. 
gpaulaitis@med.miami.edu

Answered by Gediminas (Geddy) Paulaitis, Vice Chair, Biomedical Communications

53 Ability to access research data bases such as PubMed, Cinahl etc.

Comment on Thu Dec 22, 2016, 10:29 am

Research databases are listed on Calder Library’s website at http://calder.med.miami.edu under the “Databases” tab.  The most popular databases are listed on the drop-down menu and “All Databases” are listed on the top of the list.  It will be helpful to create a free individual account on each of the databases so you can access resources remotely.  You need to create the accounts when on campus or linked to the UM server using your CaneID and password.  Contact a Reference Librarian at 305-243-6648 for additional information and assistance.
cbou@med.miami.edu

Answered by Carmen Bou-Crick, Head, Reference and Education

54 I think the bathrooms should also be cleaned an additional time during the middle of the day. Although they are cleaned at night, by the mid-afternoon the bathrooms are destroyed.

Comment on Thu Dec 22, 2016, 10:26 am

You are absolutely correct.  Calder Library attendance is at an all-time high and those increased numbers put a burden on our restroom facilities.  Due to this and to suggestions just like yours, Calder worked with GCA Service Group (UM’s current cleaning contractor) to schedule daily mid-day cleanings, which began in September 2016.  
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

55 The only aspect I can think of is having a resource like BioMed Communications on the Coral Gables campus

Comment on Thu Dec 22, 2016, 10:24 am

There is a Digital Media Lab at Richter that provides poster printing, digitization and equipment rentals. http://library.miami.edu/medialab/printing/. 
gpaulaitis@med.miami.edu

Answered by Gediminas (Geddy) Paulaitis, Vice Chair, Biomedical Communications

56 It would be great to have an institution portal link from the Calder website that takes the student/professor to Pubmed. Then upon successful Pubmed search for an article, a single click "UM access" button to download the PDF of the article (assuming UM access for that Journal). Currently the Pubmed search is inside the UM website, does not seem as robust. I offer this idea coming from Yale where they have a Yale Links portal through the Pubmed website.

Comment on Thu Dec 22, 2016, 10:20 am

Thank you for your suggestion.  As it happens, in addition to Calder’s PubMed search box, the Website does have an institutional portal link.  UM’s institutional PubMed link can be accessed from the Calder Website Homepage’s left side menu bar under the Databases drop-down menu. Once you select a retrieved item to which UM subscribes, the PubMed result displays a full text link. 
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

57 IT services for MAC on the med campus - because right now it's only on the undergrad campus.

Comment on Thu Dec 22, 2016, 10:18 am

Thank you very much for taking the time to write.  In June 2016, the Medical Campus Academic Technologies unit of UMIT relocated to room 1018A in the Calder Library.  The Student Technology Help Desk’s normal operating hours are Monday - Friday from 9:00 a.m. to 5:00 p.m.  The Technician is available to assist students who use both MACs and PCs with:
                Connecting various devices (laptops, tablets, phones)
                Downloading and installing University-licensed software
                Scanning devices for viruses and attempting to remediate issues
                Accessing University-licensed cloud file storage services
                Troubleshooting issues with email 
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

58 I would like to know more about any online or live trainings related to improving our efficiency in research. For instance, I know that I could benefit from learning how to use endnote. I would save time if I could tailor this software tool to my needs. Any assistance or guidance with the latter would be greatly appreciated. Thanks.

Comment on Thu Dec 22, 2016, 10:14 am

Patrons can find a plethora of online tutorials on http://www.Lynda.com on Calder’s website under “Tutorials and Videos” located at: http://calder.med.miami.edu.  Additional tutorials on specific databases and citation managers (including EndNote) can be found on the Online Tutorials Guide, located at: http://spmed.library.miami.edu/subjects/guide.php?subject=onlinetutorials.  If you want a one-on-one consultation with an expert, please contact Kelsa Bartley at 305-243-5530 or at k.bartley@med.miami.edu to set up an appointment to discuss specific needs of your research projects.   
cbou@med.miami.edu

Answered by Carmen Bou-Crick, Head, Reference and Education

59 Access to the full capabilities of cerner such as viewing radiographs and other imaging

Comment on Wed Dec 21, 2016, 1:27 pm

It is possible to access Cerner’s full capabilities by navigating to http://jacks.med.miami.edu .
dgoolabsingh@med.miami.edu

Answered by David Goolabsingh, Director, ILL, Electronic, and Technical Services

60 Easier proxy services / resources to work from outside the campus.

Comment on Wed Dec 21, 2016, 1:22 pm

Calder recently streamlined its access method by migrating to a new University wide proxy server, which is more reliable. All UM personnel can now access the proxy server using a CaneID and Duo authentication.
dgoolabsingh@med.miami.edu

Answered by David Goolabsingh, Director, ILL, Electronic, and Technical Services

61 If I have a question, how do I contact the library via email?

Comment on Wed Dec 21, 2016, 1:17 pm

Thank you very much for taking the time to write.  Calder’s Website Homepage has an Ask A Librarian tab on the main menu.  From there you can select the E-mail a Librarian link.  This link automatically opens a new Outlook message to our reference department: reference@med.miami.edu .  Reference Librarians monitor incoming messages and will forward all correspondence to the appropriate department.  The Library’s Website Homepage also has Our Staff List.  The Staff List page has the email address for every department and employee of the Library.
 
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

62 I wish the library would add more electronic journals.

Comment on Wed Dec 21, 2016, 1:12 pm

Thank you very much for your comment.  The Library currently provides full-text access to more than 8,000 electronic journals.  In a perfect world, the Library could offer its patrons every title available. Because of the high cost of Science, Technology and Medicine (STM) journals, this is not feasible.  If there is a particular title you would like Library Administration to evaluate for purchase, please submit a Purchase/Subscription Request Form and it will be reviewed for consideration.  (In 2016 Medical students requested a subscription to the journal, BMJ Case Reports.  Library Admin was able to plan for the cost of that subscription in its next fiscal year budget.  Full-text access to this title begins in January 2017.)
 
  Also, Calder delivers free Interlibrary Loan (ILL) Documents to all UM faculty, staff, and students.  If you find an article that you would like but cannot access from UM, please fill out an ILL form and our ILL team will request the article from a library that has a subscription to the journal.  Most often, requests for ILL articles arrive as a PDF attachment in your UM email within 24 hours; many arrive sooner than that.
jvanschaik@med.miami.edu

Answered by JoAnn Van Schaik, Collections Librarian

63 Should be able to get books from Gables here

Comment on Tue Dec 20, 2016, 11:08 am

It is possible to order and receive materials from the Gables campus through Calder’s Interlibrary Loan (ILL) department. You can order materials online from the Forms dropdown on Calder’s Website ILL/Journal Photocopy Request Form or contact ILL directly: 305-243-6749; (calderill@miami.edu )
dgoolabsingh@med.miami.edu

Answered by David Goolabsingh, Director, ILL, Electronic, and Technical Services

64 If you could use your cane card to access print jobs

Comment on Mon Dec 19, 2016, 3:07 pm

All three public printers in the Library are UPrint machines that accept Cane Cards (UM IDs.)  In addition, users without Cane Cards may purchase guest cards and add as many credits as they want online.  
gpaulaitis@med.miami.edu

Answered by Gediminas (Geddy) Paulaitis, Vice Chair, Biomedical Communications

65 Please have someone to assist with searches available via email.

Comment on Thu Dec 8, 2016, 10:50 am

There is an online form that patrons can use to request a Bibliographic Search (free of charge for all UM/JMH employees).  The form is on the Calder Library website at:  http://calder.med.miami.edu/forms/bib-search.html .  Non-UM users can also request a literature search at a low cost.  Contact a Reference Librarian by phone at 305-243-6648 or by email at reference@med.miami.edu. 
cbou@med.miami.edu

Answered by Carmen Bou-Crick, Head, Reference and Education

66 The staff of Calder Library are very nice.

Comment on Sat Dec 3, 2016, 7:33 pm

Thank you very much for taking the time to write.  It is always nice to hear good things and The Calder staff is very caring and dedicated to delivering excellent service. 
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

67 Please turn the air conditioning down. The library is freezing.

Comment on Mon Nov 21, 2016, 12:02 pm

Thank you for your comment.  It is very challenging to maintain an even temperature throughout the building given the wide variation in ceiling heights, different types of user space, and the necessity to regulate temperatures for several computer classrooms and Calder’s stack collections.  In order to maintain an optimal environment for the computers and reduce instances of mold, these two areas require us to maintain a building temperature that could be too cold in some areas. 

If you could let us know specifically where it is freezing, we will work with Facilities to see if we can resolve the issue and at least increase the temperature to a relatively comfortable level. 
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

68 Thank you for posting the links for new residents on the homepage. The slides are a great refresher, too!

Comment on Tue Aug 9, 2016, 9:18 am

Calder Librarians work hard to "get the word out" about the Library's valuable resources.  Thanks for your postive feedback!
 
kloper@med.miami.edu

Answered by Kimberly Loper, Executive Director of the Calder Memorial Library and Associate Dean for Health Information Services

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