Comments for the Library

Please use this page to write comments or make suggestions about Library services, resources, and facilities.

Suitable comments will be posted along with Library responses.

Comments from 2019 See previous years

1 the new vending machines are super noisy.
Comment on Thu Sep 12, 2019, 6:03 pm Thank you for your comment.  Library Administration agrees that the new drinks machine is louder than anticipated and has already contacted the vending machine company about a possible adjustment to the machine or possibly replacing it with a smaller one, if it is less noisy.  Another option may be to move it elsewhere in the Library where there are fewer patrons nearby.  We are working on a solution and will come up with a remedy as soon as possible.

Answered by Executive Director, JoAnn Van Schaik

2 EZproxy Server Error Please tell your server administrator to check messages.txt for a MaxVirtualHosts error Trying to download an article while signed in off campus. This keeps popping up. Any solutions?
Comment on Sun Apr 14, 2019, 7:44 pm Thank you for your inquiry,

We contacted our EZproxy administrator and he increased the MaxVirtualHosts. You should not see that error message now. If you do, please do not hesitate to contact us.  Thanks again.

Answered by Associate Director, David Goolabsingh

3 Today, I had the pleasure of speaking with Kenya who was most helpful in providing the information that I needed. So pleasant and knowledgeable. You have a stellar employee!!!!
Comment on Sun Apr 7, 2019, 11:57 pm Thank you for your kind comments about Kenya.  I couldn't agree more that the Library has a "stellar employee" in Kenya.  Library staff and administration always appreciate feedback about staff, resources, and services and are grateful for your positive comments.  Best regards.

Answered by Executive Director, JoAnn Van Schaik

4 Hi, I was wondering if there were any plans to subscribe to the journal, "Neurology". It's one of the top Neurology journals and is maintained by the American Academy of Neurology. I do a lot of neuro research and was hoping not to have to submit a Photocopy Request every time I need an article from there. Plus, the President of the AAN is the Chair of our Neurology department (Dr. Sacco). Thank you for your consideration.
Comment on Wed Feb 27, 2019, 2:32 pm

Good afternoon,

UM’s Calder Library currently subscribes to the American Academy of Neurology’s journal, Neurology (published by LWW—Lippincott) and has subscribed to it for many years. Full-text access to Neurology articles is available back to December 1951 from the Library’s Website.  To access Neurology and all other UM subscribed journals


·         Visit the Library’s homepage at;
·         On the left side of the page, select the E-Journals: A- Z tab;
·         Type journal title in search box or search alphabetically for required journal.

I’ve asked the Interlibrary Loan office to notify patrons when they request a journal that the Library subscribes, but to go ahead and fill the request in the meantime.


On occasion, there is a gap in the holdings of some titles which has to do with publisher changes, copyright, etc.  For Neurology, I believe we have access to all years except for 1989.  We will double back with LWW to see if that is now available digitally.


Please let me know if you have further questions.


Best regards,



Answered by Executive Director, JoAnn Van Schaik

5 Hi there! I was wondering if you had any upcoming RedCap training workshops. Thank you!
Comment on Sun Feb 3, 2019, 9:15 pm

Thank you for your question.  We are in the process of scheduling all new classes and hope to have new dates and times available soon.  Please check back on the class registration page in the next week for updates.

​Sincerely yours,

Answered by Deputy Director, Kimberly Loper