Comments

Please use this page to write comments or make suggestions about Library services, resources, and facilities.

Suitable comments will be posted along with Library responses.

Comments from 2017 See previous years

1 Please either install the UWorld Launch client or allow the Macs in the Papper Study Lounge on the 3rd Floor (3017A) and in the Mac Lab (2011) on the 2nd floor to run the UWorld Launch client. Right now, you cannot run the client on Macs because the current security settings on these computers do not recognize the publisher of this launch client. This is one of the main study resources used by Medical students and it would be appreciated if it could be run on all the computers in the library, not just on the PC's.
Comment from ram94@med.miami.edu on Jul 05 2017


kloper@med.miami.eduGood morning,

Thank you for your message and for letting the Library know that this resource is needed.  Our Electronic Services Librarian is now working with the Academic Services Department to have UWorld installed on the MACs.  Academic Serives manages all of the updates and resources on Library patron computers.  They will first need to create a new desktop image before activating the resources.  Hopefully this new image will be deployed within the next two weeks.

Sincerely yours,

Kim
 

Answered by Kimberly Loper, Deputy Director

2 Hi, I noticed that the link for Case Files for Pediatrics did not provide access to the text. It directs you to "Access Medicine" but then says "your institution does not subscribe". May a subscription please be purchased to provide access? Thank you.
Comment from karpmr@gmail.com on Jul 04 2017


kloper@med.miami.eduHello,

Thank you for your message and for brining this to our attention.  We do have a subscription to Case Files Pediatrics.  However, Access Medicine's site was having issues on July 4th and 5th.  Our Access Medicine representatives were able to restore access yesterday (July 5th) at around 5pm.  I checked this morning and the Case Files were working.  Please let me know if you have any further issues.

Answered by Kimberly Loper, Deputy Director

3 EZproxy Server Error Please tell your server administrator to check messages.txt for a MaxVirtualHosts error
Comment from pxp355@miami.edu on Apr 13 2017


kloper@med.miami.eduThank you for your message.  The issue should now be resolved.
Sincerely yours,

Kim

Answered by Kimberly Loper, Deputy Director

4 I need to be able to access journals from my iPad. This requires VPN on iPad but the last time I looked at this it was not supported by Med IT.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


dgoolabsingh@med.miami.eduIt is possible to access the Library’s e-resources via the VPN on your iPad. Instructions on installing the VPN client on your iPad. 

Answered by David Goolabsingh, Associate Director

5 More outlets/ways to plug in a laptop charging cable in the 3rd floor study room!!! Please!!! Especially from the tables that located far from wall outlets, the cable splitters don't reach them.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


kloper@med.miami.eduThank you for your suggestion.  The Library working with Facilities hired an outside company to install 7 new 4 plug floor flushed outlets.  Three outlets were installed in the 3rd floor History of Medicine Room, 1 in the 3rd floor open study space, and 3 more on the first floor in the open study space.  We are excited to report that these new outlets increase our plug capacity by 28.   

Answered by Kimberly Loper, Deputy Director

6 Making it easier to access library materials using just my canelink/email, instead of a separate library account.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


dgoolabsingh@med.miami.eduCalder Library recently implemented a new access method which allows patrons to use their CaneID. There is no longer a need for a separate library account to access Calder’s e-resources remotely.

Answered by David Goolabsingh, Associate Director

7 BIOMEDICAL COMMUNICATION: I believe that additional personnel could be hired to help out in speeding up the production of audiovisual materials. I also believe that this equipment might be upgraded and newer, smarter technology added.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


gpaulaitis@med.miami.eduSince Biomedical Communications operates on a cost-recovery basis (income supports all departmental cost including personnel salaries) hiring additional personnel is highly problematic.  However, most of Biomed Communications’ equipment is professional grade and has been updated in the last year. 

Answered by Gediminas (Geddy) Paulaitis, Associate Director