Comments

Please use this page to write comments or make suggestions about Library services, resources, and facilities.

Suitable comments will be posted along with Library responses.

Comments from 2017 See previous years

1 Please either install the UWorld Launch client or allow the Macs in the Papper Study Lounge on the 3rd Floor (3017A) and in the Mac Lab (2011) on the 2nd floor to run the UWorld Launch client. Right now, you cannot run the client on Macs because the current security settings on these computers do not recognize the publisher of this launch client. This is one of the main study resources used by Medical students and it would be appreciated if it could be run on all the computers in the library, not just on the PC's.
Comment from ram94@med.miami.edu on Jul 05 2017


kloper@med.miami.eduGood morning,

Thank you for your message and for letting the Library know that this resource is needed.  Our Electronic Services Librarian is now working with the Academic Services Department to have UWorld installed on the MACs.  Academic Serives manages all of the updates and resources on Library patron computers.  They will first need to create a new desktop image before activating the resources.  Hopefully this new image will be deployed within the next two weeks.

Sincerely yours,

Kim
 

Answered by Kimberly Loper, Deputy Director

2 A lot of the Windows computers on the first floor need Adobe Flash to be updated. Also, the volume icon on the bottom tool bar does not work
Comment from Anonymous on May 19 2017


dgoolabsingh@med.miami.eduThanks for your feedback. I asked our desktop support technician to look into the two issues you identified. The technician checked several computers on both the 1st and 2nd floors and the volume on all PCs worked properly. He suggested in the future to include the PC number (listed on the top of PC) when reporting a problem. Although not required, it would also be helpful to include contact information in the event we need further information to resolve issues.

With respect to Adobe flash updates. All PCs in the library are scheduled to be updated within the next couple of weeks. Per the help desk technician,  “Adobe releases several updates to Flash throughout the year sometimes several times within one month. We typically update Flash when we reinstall the computers with a new image unless, there is a major security issue or the older version breaks some functionality that is needed. The computers in the library are scheduled to be updated with a new image in the coming weeks. I will continue to monitor the situation to see if any immediate action needs to be taken.

Regards,
David
 

Answered by David Goolabsingh, Associate Director

3 EZproxy Server Error Please tell your server administrator to check messages.txt for a MaxVirtualHosts error
Comment from pxp355@miami.edu on Apr 13 2017


kloper@med.miami.eduThank you for your message.  The issue should now be resolved.
Sincerely yours,

Kim

Answered by Kimberly Loper, Deputy Director

4 More outlets/ways to plug in a laptop charging cable in the 3rd floor study room!!! Please!!! Especially from the tables that located far from wall outlets, the cable splitters don't reach them.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


kloper@med.miami.eduThank you for your suggestion.  The Library working with Facilities hired an outside company to install 7 new 4 plug floor flushed outlets.  Three outlets were installed in the 3rd floor History of Medicine Room, 1 in the 3rd floor open study space, and 3 more on the first floor in the open study space.  We are excited to report that these new outlets increase our plug capacity by 28.   

Answered by Kimberly Loper, Deputy Director

5 BIOMEDICAL COMMUNICATION: I believe that additional personnel could be hired to help out in speeding up the production of audiovisual materials. I also believe that this equipment might be upgraded and newer, smarter technology added.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


gpaulaitis@med.miami.eduSince Biomedical Communications operates on a cost-recovery basis (income supports all departmental cost including personnel salaries) hiring additional personnel is highly problematic.  However, most of Biomed Communications’ equipment is professional grade and has been updated in the last year. 

Answered by Gediminas (Geddy) Paulaitis, Associate Director

6 Fixing the audio ports on the Macs.
Comment from Anonymous via 2016 Patron Survey on Jan 18 2017


dgoolabsingh@med.miami.eduCalder recently replaced 13 Macs, including all machines that had audio problems.

Answered by David Goolabsingh, Associate Director